Hardware Maintenance & IT Support Options

Service Offerings

Account Management, Reporting and Analysis

Bhor Software  will assign a client services executive to your account that will be your liaison for all business needs and a dedicated account team is committed to ensuring the highest levels of customer satisfaction. Bhor Software  provides historical SLA performance and activity reports to ensure performance is reviewed and measured.

Customized SLAs Ensure Maximum Value from Bhor Software

Rather than offering pre-packaged service plans, which may require you to pay for service levels you do not need, Bhor Software 's flexibility enables us to offer customized, cost-effective support solutions-maximizing the value of your existing systems while minimizing downtime. We customize a support solution on a per-system basis by thoroughly understanding your environment. This ensures we provide a cost-effective support solution tailored to your unique requirements.

Global Customer Care Center

Bhor Software 's global customer care provides 24x7x365 support for hardware and software-related issues answered by live technical agents. Our customer care centers provide multilingual help desk support, along with email and web support, and system to system automation. Bhor Software 's worldwide delivery centers showcase the breadth of our solutions and capabilities throughout the data center as well as within our expertise in end user computing.

Global Technical Support

Our experienced technical support engineers are OEM-certified subject matter experts and can efficiently and effectively isolate and diagnose any problem. The technical support team has defined escalation paths and promotes continuous training. Bhor Software 's average time-to-answer a service call is 19 seconds and our call center does not use voicemail or scripts, expediting the problem determination and resolution process.

Best-in-Class Global Logistics

Our expertise in logistics planning and parts inventory management ensures that the right parts are available in the right location to meet our SLAs. Bhor Software 's state-of-the-art global distribution centers and regional warehouses maintain an extensive network of strategically located parts banks across the world and provide extensive testing and repair capabilities.

Field Support

Bhor Software 's expert field engineers are industry trained and OEM-certified to ensure minimal systems downtime. With a global footprint our technical experts are accessible on site when needed. Bhor Software 's technical field support resources excel in on-site repairs and all areas of IMAC services.

Bhor Software 's Value-Add

As an end-to-end Infrastructure Management services provider, Bhor Software  has a unique advantage over our competition to provide support in all areas of the data center, security and compliance, and end user computing.

Bhor Software  can also provide you with additional data center services including remote monitoring; relocation; hardware procurement; hardware refresh and cloud integration. Learn more here.