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Bhor Software Hardware Maintenance Servicesincrease operational efficiency and improve IT availability by enabling you to:
Manage your IT infrastructure budget with predictable, controllable costs.With various fixed cost pricing options, Bhor Software enables easy budgeting for current and future needs since hard-to-control variable costs are replaced by fixed costs.
Eliminate the cost and headache of multiple service providers.With Bhor Software multi-vendor capabilities, you can reduce the number of service providers you need to support a broad spectrum of products and environments.
Scale support quickly and easily.Bhor Software global infrastructure allows you to expand or reduce your domain at any time. You eliminate indirect costs and the need for additional language and time zone coverage.
Take advantage of state-of-the-art technologywithout the burden of evaluating, purchasing, implementing and supporting it.
Access critical skill setswith Bhor Software multi-vendor expertise, covering most leading technologies, to ensure that you receive the specialized support you need.
Re-focus on your core businessand managing more strategic initiatives, while receiving the best IT infrastructure support available.
Account Management, Reporting and Analysis
Bhor Software will assign a client services executive to your account that will be your liaison for all business needs and a dedicated account team is committed to ensuring the highest levels of customer satisfaction. Bhor Software provides historical SLA performance and activity reports to ensure performance is reviewed and measured.
Customized SLAs Ensure Maximum Value from Bhor Software
Rather than offering pre-packaged service plans, which may require you to pay for service levels you do not need, Bhor Software 's flexibility enables us to offer customized, cost-effective support solutions-maximizing the value of your existing systems while minimizing downtime. We customize a support solution on a per-system basis by thoroughly understanding your environment. This ensures we provide a cost-effective support solution tailored to your unique requirements.
Global Customer Care Center
Bhor Software 's global customer care provides 24x7x365 support for hardware and software-related issues answered by live technical agents. Our customer care centers provide multilingual help desk support, along with email and web support, and system to system automation. Bhor Software 's worldwide delivery centers showcase the breadth of our solutions and capabilities throughout the data center as well as within our expertise inend user computing.
Global Technical Support
Our experienced technical support engineers are OEM-certified subject matter experts and can efficiently and effectively isolate and diagnose any problem. The technical support team has defined escalation paths and promotes continuous training. Bhor Software 's average time-to-answer a service call is 19 seconds and our call center does not use voicemail or scripts, expediting the problem determination and resolution process.
Best-in-Class Global Logistics
Our expertise in logistics planning and parts inventory management ensures that the right parts are available in the right location to meet our SLAs. Bhor Software 's state-of-the-art global distribution centers and regional warehouses maintain an extensive network of strategically located parts banks across the world and provide extensive testing and repair capabilities.
Bhor Software 's expert field engineers are industry trained and OEM-certified to ensure minimal systems downtime. With a global footprint our technical experts are accessible on site when needed. Bhor Software 's technical field support resources excel in on-site repairs and all areas of IMAC services.
Bhor Software 's Value-Add
As an end-to-end Infrastructure Management services provider, Bhor Software has a unique advantage over our competition to provide support in all areas of the data center, security and compliance, and end user computing.
Bhor Software can also provide you with additional data center services including remote monitoring; relocation; hardware procurement; hardware refresh and cloud integration. Learn more here.
Just give us a call or request a quote and we would more than happy to help you!